Payment
Q. When am i supposed to pay my bill?
A. Your bill is supposed to be paid within 6 to 7 days before due date.
Q. Can I have my bill due date adjusted to coincide with payday (the 15th or 30th of the month)?
A. Your payment due date is determined by a system which takes into consideration the date of meter readings in your area, and you service contract. This ensures that the process of computing your bill is efficient with minimal delays and utmost accuracy. Your bill due date cannot be adjusted.
Q. What should I do if I receive a disconnection notice?
A. Visit your nearest MERALCO branch within 2 days after receiving the disconnection notice and settle your account to avoid disconnection.
Q. Where can I pay My Meralco Bill?
A. You can pay your electric bill via the following:
- Automated Teller Machines (ATM)*
- BancNet
- Bank of the Philippine Islands
- Philippine National Bank
- United Coconut Planters Bank
- Union Bank of the Philippines
- Phone Banking
- BancNet (selected members)
- Bank of the Philippine Islands
- China Banking Corporation
- Hongkong and Shanghai Banking Corporation
- Philippine National Bank
- United Coconut Planters Bank
- Internet Banking
- BancNet (selected members)
- Banco de Oro
- Bank of the Philippine Islands
- China Banking Corporation
- Hongkong and Shanghai Banking Corporation
- Metrobank
- Philippine National Bank
- United Coconut Planters Bank
- Union Bank of the Philippines
- Mobile Banking
- Globe G-Cash
- SMART Money
- Over-the-counter payments
- Banks
- Banco de Oro Universal Bank
- Bank of the Philippine Islands
- China Banking Corporation
- East West Bank
- Planters Development Bank
- Rizal Commercial Banking Corporation
- Robinson's Savings Bank
- Union Bank of the Philippines
- Commercial Establishments
- Bayad Centers (Please click here to go to Bayad Center Website)
You can make over-the-counter payments in cash or in check. Over-the-counter payments are accepted at any of the following accredited banks and commercial establishments:
- Auto Debit Arrangements (ADA)/ Credit Cards*
- Automatic Debit Arrangement (ADA)
- Allied Banking Corporation
- Banco de Oro Universal Bank
- Bank of the Philippine Islands
- Citibank
- Union Bank of the Philippines
- United Coconut Planters Bank
Authorize your bank to debit the bill amount from your account on the due date and remit the payment to Meralco. Visit your bank of account to enroll in this option. Meralco bill payments are accepted thru the following accredited ADA Partners:
- Automatic Charging Arrangement (Credit Card)
- East West Credit Card
- American Express Credit Card
- BDO MasterCard
- BPI Credit Card
- Citibank Card
- Diner's Club Card
- Metrobank Card
- Security Bank Mastercard
- Standard Chartered Credit Card
- UnionBank Visa
Charge your bill to your credit card (issued in the Philippines). Call your credit card hotline to enroll in this option. Meralco bill payments are accepted thru the following accredited Credit Card Institutions:
With Meralco Auto Paid, get rid of over-the-counter payment lines and worry lines with one easy enrollment.
Get your monthly electric bill auto debited from your bank account or auto charged to your credit card on time, every month, guaranteed no disconnection.* *As long as bank balance/credit limit can cover the bill.
About My Meralco Bill
Just because an item is in your Meralco Bill, doesn't necessarily mean it goes to Meralco.
The fact is, only approximately 20% of your total bill payment goes to Meralco. The rest covers pass-through charges which Meralco collects on behalf of power suppliers, the NGCP, the government and other entities involved in bringing electricity into your home.
This way, you only have one bill to pay. Meralco ensures that your payment gets to these groups, and power gets to you.
Important Information about Your Meralco Bill
Every Meralco customer receives a detailed bill on a regular basis; and while reading through all the information on your bill may seem like a daunting task, it is actually quite simple once you know what each section of the bill represents.
The following are important pieces of information found in every Meralco bill:
1. Account Name and Billing Address
Refers to the account holder and the address to which the bill is delivered
2.Customer Service Lines
For inquiries, please call our 24-hour service hotline or visit our website.
3. Branch/Collecting Office
The address and contact number of your branch/collecting office
4. Your Service Information
Your Service Identification Number (SIN): The most important piece of information when paying, inquiring on your service account or your bill, etc. For faster service, please have this available when transacting with the Call Center or your branch office.
Your Rate Classification: Identifies your type of service - Residential, General Service, Government Hospital/Metered Streetlight, Industrial, Non Industrial or Flat Streetlight. This determines how you are billed.
Contract Name and Service Address: Refers to the location of the electric service.
5. Your Billing Information
Bill Date: The date your bill was generated.
Billing Period: The period of electric consumption being billed.
Due Date: The date to settle your bill to avoid disconnection.
Total kWh: The amount of electricity you consumed during the billing period
Total Current Amount: The amount due for the current billing period.
6. Summary of Your Charges
A table that summarizes your charges for the current billing period. The breakdown of these items is at the back of the bill
7. Announcements
Watch this space for tips, news, and promos
8. Your Consumption History
A graph that shows your electric consumption in the last 13 months that is useful in monitoring your usage.
9. Bill Stub
A stub with payment-related information that is torn off when paying at any branch or collecting office,or at any third party agent.
More Information Visit:
www. meralco.com.ph
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